Refund policy

1. Return Period

Customers may request a return within 7 days of receiving the product.

  • All return requests must be submitted by email to our customer support team

  • Once approved, we will provide the specific return address and instructions by email

  • Returns sent without prior authorization may not be accepted

📧 Contact Email: auveby@outlook.com

2. Refund Processing

  • Refunds will be processed within 5–7 business days after we receive and inspect the returned item

  • Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal)

  • The time it takes for the refund to appear may vary depending on the payment provider or bank

3. Shipping Costs & Fees

(1) Returns Due to Customer Reasons

This includes, but is not limited to:

  • Ordering the wrong size or model

  • No longer needing the product

  • Failure to confirm vehicle compatibility before purchase

In these cases:

  • Return shipping costs are the responsibility of the customer

  • A 15% restocking fee will be deducted from the refund amount

(2) Returns Due to Our Responsibility

This includes:

  • Defective or damaged products

  • Incorrect item, size, or model sent

In these cases:

  • We will cover the return shipping cost

  • No restocking fee will be charged

Note: Warranty covers manufacturing defects only. It is void if chains are incorrectly installed, used above 50 km/h (31 mph), used on non-icy/snowy roads for long periods, subjected to aggressive driving, or intentionally damaged. The warranty covers only the replacement of defective parts, not damage to cargo or personnel.

4. Exchanges

At this time, we do not offer direct exchanges.

If you wish to purchase a different size or model:

  • Please follow the return process for a refund

  • Once the refund is completed, you may place a new order for the desired item

This approach helps ensure accurate inventory management and faster order processing.

5. Return Conditions

To be eligible for a return, items must meet the following conditions:

  • The product must be new, unused, and uninstalled

  • All accessories must be included

  • Original packaging must be intact

  • The item must show no signs of use, wear, or damage

For returns related to:

  • Product defects

  • Incorrect shipments

We may request photos or video evidence to help verify the issue.

6. How to Start a Return

To initiate a return, please follow these steps:

  1. Email our customer support team with your order number and reason for return

  2. Our team will review your request and provide return instructions and address

  3. Ship the item back according to the provided instructions and share the tracking number

  4. Once the return is received and inspected, the refund will be processed

Additional Notes

  • Returns requested after the return window may not be accepted

  • Items that do not meet the return conditions may be refused or sent back to the customer

  • This policy applies to all snow tire chain products purchased from our website